Reports, studies, and analyst opinions agree that visitor initiated voice communications can give a website a competitive advantage in its market.
Below is an at-a-glance view of which product editions include click-to-call functionality.
Making the Connection
Click-to-call is a powerful technology that leads to more sales. BoldCall is a market leading click-to-call offering bundled into our Enterprise product edition. Because click-to-call products include an operator interface which includes website behavior about the visitor, the representative taking the call has an immediate leg-up before they even say "hello." The agent will know the caller's name, their website location, their geographic location, if they've ever called before, and more.
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Many click-to-call features simply rely on the BoldChat infrastructure (like issuing invitations) but some are completely unique to voice-based website communications.
Reporting
Management style reports reveal critical data about call duration, calls resulting in conversions, agent effectiveness, and more. Learn more about reporting.
Invitation Engine
With BoldChat's integrated proactive capabilities, call centers won't be waiting for the phone to ring. Simply create rules based on website visitor behavior and send invitations with customized messaging. Four invitation types are available: Simple image, Phone form, Pre-Call Form, and Pre-Call Schedule Form.
Auto Distribution
A load balancing ACD (Automatic Call Distribution) feature automatically assigns calls to the proper operator.
Call Control
Administrative controls allow users to set hours of operation, restrict calls by country, create a 'blocked' list, and control internal access through advanced permissions.
Scheduled Calls
BoldCall allows the website visitor to request a call for a specified time in the future and the system will automatically make the connection.
Go Mobile
Flexible work environments or roving support personnel can take advantage of the Go Mobile feature allowing calls to be automatically routed to cell phones without the need to formally accept the call request.
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Click-to-Calls are priced on a per-minute basis with 200 minute or 1,000 minute blocks available. Per-minute pricing depends on the type of phones being used and the countries where calls originate and are answered.
Pricing
Each Enterprise account includes 60 minutes per month of US/Canada talk time. Additional minutes can be purchased in blocks as follows:
$10 minute block includes 200 minutes of US/Canada talk time.
$40 minute block includes 800+200 bonus minutes = 1,000 total minutes of US/Canada talk time.
Unused minutes roll over to the next month and auto-replenish feature is available. Talk times will vary if calls originate or are answered outside of the United States or Canada.
Per Minute Calculator
Use our calculator to see the cost per minute depending on phone type and country.
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See BoldChat in action,
click below to schedule a demo.
Start a live chat with a product
expert to get your answers.
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