In our annual survey of regular Internet shoppers we learned two surprising things. First, there is a large population (20%) of shoppers who prefer live chat above all other communication methods. Twenty-two percent (22%) prefer to use the phone. The remainder - 58% of the population - said that "email" was their preferred way to communicate.
Unfortunately, most companies don't pay attention to email with the same science they apply to other methods of communication. You may have an email problem if you find these questions hard, or impossible, to answer:
- What's your firm's average response time for sales emails? Support emails?
- What is your average time to resolve an issue submitted through email?
- During what time of day do you receive the majority of email inquiries?
With integrated email management available from BoldChat, this problem can easily become a competitive advantage for your company. Read The Solution tab.