LogMeIn’s BoldChat Takes on Social Customer Care with New Twitter Management
Gives customer service teams single tool for managing customer engagement on social, mobile, email, and web channels
WOBURN, Mass. – September 20, 2012 — LogMeIn (NASDAQ: LOGM) just debuted new Twitter integration and social media management capabilities for its BoldChat web chat and multi-channel, online customer engagement offering. Designed to help businesses and customer service [...]
Thu, 20 Sep 2012 12:00:26
LogMeIn Previews BoldChat Twitter Integration for Online Customer Care at Internet Retailer Conference and Exhibition
INTERNET RETAILER CONFERENCE AND EXPO, Chicago — June 5, 2012 — LogMeIn (NASDAQ: LOGM) today announced that it will preview new Twitter integration and social media management capabilities for its BoldChat customer care offering at the Internet Retailer Conference and Expo, June 5th-8th inChicago (BoldChat booth #1214). Designed to help businesses and customer service agents [...]
Tue, 05 Jun 2012 12:00:10
New Report: Chat Use on the Rise, Email on the Decline Amongst US, UK Online Shoppers
LogMeIn and the e-tailing group Release Fourth Annual BoldChat Live Chat Effectiveness Report
WOBURN, Mass. – April 4, 2012 — LogMeIn Inc. (NASDAQ: LOGM) and the e-tailing group, an e-commerce consultancy, today announced the fourth annual release of the BoldChat Live Chat Effectiveness report, a comprehensive collection of research on the effectiveness [...]
Wed, 04 Apr 2012 13:00:07
Hornstein Associates Email Study Finds BoldChat E-Tailer Customers, including AutoAnything, Joma Shop and ApplianceZone, Among the Most Responsive and Helpful
Findings Demonstrate That Investment in Email Management, Both Tools and Procedures, can Yield Strong Results and Drive Positive Customer Perceptions
Woburn, Mass., March 20, 2012 — BoldChat, a LogMeIn brand, today announced that small to mid-sized e-tailers using its web communications tools, including email management, are among the most responsive and helpful when it comes [...]
Tue, 20 Mar 2012 20:35:50
BoldChat Wins Outstanding Achievement in Website Development from the Interactive Media Awards
BoldChat.com’s “Making Things Simple” Re-Design Receives Honors in the
“Computer Software” category
Woburn, Mass., March 1, 2012 — BoldChat, a LogMeIn brand, today announced that the redesign of its website for its BoldChat suite of leading live chat and web customer communications tools received an Interactive Media Awards (IMA) Outstanding Achievement award. The Outstanding Achievement [...]
Thu, 01 Mar 2012 14:00:26
LogMeIn Acquires Bold Software
Bolsters customer care product portfolio with live chat and click-to-call services
WOBURN, Mass., January 9, 2012 – LogMeIn, Inc. (NASDAQ: LOGM) today announced that it has completed the acquisition of the assets of Bold Software, LLC, a leading provider of web chat and customer communications software. The move is part of a larger strategy [...]
Mon, 09 Jan 2012 17:47:54
Bold Software Reaches Settlement with Lodsys
Agreement Protects Past, Current, and Future Bold Software Customers from Patent Infringement Litigation
Wichita, KS, January 5, 2012 — Bold Software, a leading provider of world-class web communication tools, today announced that, on behalf of its customers, the company has finalized a settlement with Lodsys LLC. The agreement resolves infringement claims between Lodsys and Bold [...]
Thu, 05 Jan 2012 22:31:20
